What should I do for my first massage appointment?
Arrive to your appointment 10-15 mins early to fill out the client intake form, your massage therapist must have this paperwork in their records. Also, make sure you tell your therapist any medical conditions, medications you’re taking, allergies, and recent surgeries you may have had. Be prepared to talk to your therapist if you are uncomfortable at any point, they will make any adjustments to ensure you are relaxed.
Do you accept insurance?
Yes. If you would like to be seen as an insurance client, you must call us in advance to verify you are cleared to receive massage via your insurance provider. If applicable, please bring your insurance card, ID, and prescription, if it is being processed under auto PIP or worker’s comp, have the name of the insurance provider and claim #.
What is the environment like?
You will be in a private room designed to help you relax with comforting furniture, soft music, and a massage table with sheets on top of it.
If you are not comfortable at any point it is imperative that you tell your therapist. Whether it is the pressure being applied, the music playing, temperature in the room, or anything else, your therapist will do whatever they can to make you feel at ease.
What do I wear?
Wear whatever you want to your appointment. Before your massage, you’ll speak to your massage therapist about your intentions for seeking massage therapy, then be asked to disrobe to your level of comfort which means you will only remove as much as you are comfortable with. The therapist will leave the room while you undress, lie on the table and cover yourself with the sheets provided.
What form of payments do you take?
We accept cash, Visa, MasterCard, Discover, American Express, Apple Pay, and Android Pay.
Should I tip?
Tipping is completely up to you whether you are getting a massage at a spa, independent office, or medical setting. Monetary tips are appreciated but surely aren’t required. If you’re looking for a scale to follow, 15% to 20% tip is standard if you were pleased with the services.
How long do clients have to redeem gift cards and certificates?
Gift cards and certificates expire 18 months after the date of purchase. Tips are not included, so if you wish to tip your therapist after you redeem your gift card or gift certificate, please do so with cash.
How many sessions do I need?
Should I talk?
Some people find it relaxing to talk throughout their massage, but don’t feel like you have to make conversation with the massage therapist. Most people are able to relax the most when they are not talking. The only time it is absolutely necessary to speak is when you are uncomfortable or if you remember important about your health that wasn’t previously disclosed.
Why is it only $50 for a massage at the franchise?
As in any field, there is a place for everyone in every profession and working with someone with more experience typically costs more. The massage therapists who work independently set their own rates, determine their own schedules, and completely control how and when they practice their profession. These therapists are usually Master-level therapists with many years of experience.
A one-hour massage at luxury spas or franchise spas are typically 50 minute sessions. Independent massage therapists offer 60 minute sessions unless the person being seen is an insurance client.
Luxury hotel spas are priced based on the extra amenities such as a whirlpool, sauna, snacks, extra employees, etc.
Some centers that offer massage for less tend to hire entry level massage therapists, which is a good way for new graduates to get started in the field.